Famepilot Reviews, one inbox for every review and every outlet
Then act on every one. Famepilot Reviews brings every review and piece of feedback into one inbox, helps your team reply fast and on-brand, turns complaints into tickets someone owns, and uses AI to show you why ratings move.
Built for restaurant and QSR chains, cloud kitchens, hotels, retail, banks and healthcare networks with many outlets.
Unified inboxEvery platform, every outlet
Pick any review above, and reply to it in your brand's voice.
FIA reads every review, complaint and ticket, and answers in plain words: which outlet, which dish, which shift. It also raises the flags you shouldn't wait for.
FIA · Famepilot Intelligent Agent
Answers from your reviews, complaints and tickets
Ask why a rating moved, which outlet is slipping or what customers say.
1The problem
So most of it goes unread and unanswered, nobody acts on it, and leadership hears about a problem once the rating has already dropped.
Your review feeds
600
separate logins, apps and formats
Platforms counted: Google, Zomato, Swiggy, Facebook, TripAdvisor, Magicpin
0/10 Click any card to see the fix
Fries arrived cold and soggy. Someone replied within the hour, and the manager called the next day to make it right. We'll order again.
2The full loop
Ratings drive discovery, footfall and orders. Famepilot Reviews runs the whole loop, and each step feeds the next, so your rating and reputation improve over time.
Average rating, all outlets
+0.0After Listen, step 1 of 6
Listen: Every review and piece of feedback, from every platform and every outlet, in one inbox.
Listen. Every review and piece of feedback, from every platform and every outlet, in one inbox.
3Listen
Public reviews, delivery apps, travel sites, app stores, your POS and your own surveys, side by side. Pick the platforms you're on and watch them land in one feed.
6 of 32 connected
These are some of the 40+ supported sources. Swiggy, Zomato, Magicpin and offline feedback can also be uploaded from Excel or CSV.
One feed
Booking.com, Salt Lakejust now
“Great pool, slow check-in.”
TripAdvisor, Cyber Hub3m
“Best coffee on this street.”
QR survey, Powai6m
“Called to praise the manager.”
Google, Koramangala9m
“Lovely staff and quick service.”
6 sources, 1 login, every outletLive
4Inside Reviews
Eight tools in one Reviews tab, each switched on to suit your plan. Scroll to move through them, and every screen works, so click around.
5In practice
150-outlet QSR chain
Leadership
“Why did our Google rating drop in Bangalore this month?”
FIA answers from the review data, down to the outlets and topics behind the drop.
Hotel group
Bank with 500 branches
Cloud kitchen on delivery apps
6Everything inside
Each part can be switched on per plan. Tell us your business, pin what matters and take the list into your demo.
I run
Most capabilities work for every business. 10 are made for a particular industry.
Showing 64 of 64
Public reviews, delivery apps, travel sites, app stores, POS/CRM and your own QR surveys.
Posted straight to the platform, without logging into each site.
Assign by department, branch and person, with comments and status tracking.
Categories and sub-categories with sentiment on every review. Corrections are logged.
AI summary, sentiment trend, public vs private, rating by channel, NPS, top complaints, response rate, keywords and a map.
Drag-and-drop feedback and complaint forms, with responses, ticket rules and reply-to-customer.
Swiggy and Zomato complaints with order items, refunds and customer history.
Ratings by platform, sentiment trend and review feed, next to yours.
Rating, NPS, sentiment, stars, tags, display rating, emergency mentions, tickets and surveys, with WoW to YoY comparison.
Connect sources; manage locations, team, staff and menu lists; define categories, templates, AI replies and ticket rules.
Public and private together, or just your own survey and feedback responses.
A context-aware reply from the review text and rating, editable before sending.
By rating, platform, service type, content type, location, product, category or keyword, with CC recipients.
Positive, negative or neutral, per review and overall.
PositiveNeutralNegative
AI action cards, monthly AI reports and a weekly summary to download or share on WhatsApp.
5-star, 4-star, 7-star, NPS, 3- and 5-face emoji, and recommend yes/no.
Connect Gmail/Outlook. AI sorts emails by category and sentiment, turns them into tickets, and reports CSAT.
Genuine to Suspicious, with a recommended action: accept, review or dispute.
GenuineSuspicious
Star-wise and category-wise comparison.
Raw dumps, AI summaries, item ratings and reply TAT, grouped by site, city, state, country, platform or brand.
Show your best reviews on your website, filtered by source, location, length and date.
“Best breakfast on our trip!”
on yourbrand.com
Date, source, 5/4/7-star rating, reply status, text, sentiment, New/Repeat/Lapsed customers, location tags, review length, tags and menu item.
Brand-approved templates with variables, so every outlet sounds like your brand.
Hi {reviewer_name}, thanks for visiting {location_name}!
Which dishes are mentioned, with opinion and rating for each.
The rating each platform publicly shows for each outlet, with trends.
Multi-page with logic, ticket rules, thank-you pages, quick actions and printable QR codes per outlet.
Visits, total spend, average order and persona, linked to every review that customer left.
Complaint rate, refunds, payout deductions, recoveries, worst items and locations.
Share of voice, market rank, rating gap, review velocity and pincode-level Defend / Winnable / At risk areas.
Excel, PDF or PowerPoint; email to a list, schedule a weekly PDF, save as a template.
Per location, through Listings, with bulk export.
By review and content type, including rating-only reviews, with an optional delay.
Trending keywords and adjectives; category performance by state, city and location.
Scorecards, top and bottom 10 locations, Need Attention lists, a source heatmap and a CXO Snapshot.
Invites happy customers to share publicly while capturing every customer's feedback privately.
Team members see only their locations and departments.
For reviews with text, by location and rating, with custom first line, last line and instructions.
Total, open, assigned, breaching SLA, % closed within SLA, average resolution time.
TK-2041 · SLA16 h of 24 h
Goals by region, city or outlet, with an owner who is alerted when status changes.
Cold food < 20On track
4.5★ on GoogleAt risk
95% repliedOff track
English, Arabic, Indonesian, Kannada, Malayalam, Tamil and Telugu.
ENARIDKNMLTATE
A one-pager with AI-sorted negative reasons, lifetime ratings, a branch explorer and bottom performers.
For platforms that don't allow API replies: copies the reply, marks it responded and opens the platform.
Item ratings, critical alerts, most-complained items, issue trends and heatmaps.
Swiggy, Zomato, Magicpin or offline feedback from Excel/CSV, with sample templates.
Reply status on every review, response rate per outlet and platform.
Flags critical keywords across reviews and complaints, with impacted locations; mark false positives.
“food poisoning”Powai · Zomato review
Log phone, walk-in and branch feedback with priority, and create a ticket automatically.
An AI chat that answers questions about reviews, complaints, tickets and branch performance.
Why did our rating drop?
Mostly delivery: “cold food” at 12 Bengaluru outlets.
Your brandEvery platform, every outlet
See how Famepilot Reviews would work across your outlets, platforms and teams, with your own review data.
Further reading: How Can Negative Google Reviews Impact a Bank Branch Locally?Questions about reviews, listings or pricing? Send us a note and the team will get back to you within one business day.
