Famepilot
The customer experience platform for multi-location brands

We listen to what customers want

Reviews, social, Google listings, local SEO, staff training and WhatsApp in one platform, so every outlet hears its customers, answers them and gets better every week.

ARSMLoved by brands like Haldiram's and Chaayos
Google reviewIndiranagar
P

Priya S.

Waited 40 minutes for a table even though we had booked.

NegativeWait time

Famepilot is reading…

  1. Review in
  2. Reply posted
  3. Action taken

The problem: Reviews pile up on Google, Zomato, Swiggy and 40+ other sites, and the angry ones sit unanswered.

  • AI replies in your brand's voice
  • Complaints become tickets with owners and SLAs
  • FIA explains why a rating moved
Explore Reviews

Brands that listen with Famepilot

  • Haldiram's
  • Bikanervala
  • Adyar Ananda Bhavan
  • Curefoods
  • Chaayos
  • WOW! Momo
  • Barista
  • California Burrito
  • Biryani By Kilo
  • Daryaganj
  • Lords Hotels & Resorts
  • Rominus
  • Suba
  • VITS
  • Jupiter
  • ABCoffee
  • Google
  • Zomato
  • Swiggy
  • Tripadvisor
  • Booking.com
  • Facebook
  • MakeMyTrip
  • magicpin
  • Amazon
  • Agoda
  • EazyDiner
  • Google Play
  • Yelp
  • Uber Eats
  • Expedia
  • Dineout
  • Flipkart
  • Goibibo
  • DoorDash
  • Hotels.com
  • Deliveroo
  • talabat
  • App Store
  • foodpanda
  • Just Eat
  • GrabFood
  • Rista
review sites monitored, alongside Google, Facebook and X
+
search, social and review sites where your listings stay accurate
+
lift in organic local ranking that businesses report
%
smart reply templates included in every plan
dashboard levels, from head office down to each store

Famepilot grows with you, whether you run one café or a hundred outlets.

Get more reviews and never miss one.

Send review requests by email or WhatsApp and keep an eye on every review site, without needing a marketing team.

  • Review requests by email or WhatsApp
  • Google, Facebook and 20+ review sites monitored
  • 7-day free trial, no credit card
Start free trial

Your outlet

4.8

Google
Zomato
Facebook
WhatsApp
New 5★ review on Googlenow

Customer story

A Bikanervala outlet
Bikanervala, with Famepilot since June 2022
One outstanding attribute of Famepilot that impresses us is its cost-effectiveness and proactive nature in introducing new tools to try on.
SBSumit BiswasHead of Department, Bikanervala
outlets in one dashboard
+
offline-outlet alert interval
min
with Famepilot
+ yrs
  1. Reviews scattered across Google and Zomato for 80+ outlets
  2. No clear view of company-owned vs franchise outlet performance
  3. Manual review monitoring with delayed responses
  4. Hard to track customer complaints at a brand level
  5. No single dashboard for leadership or customer support
Read the full case study
Testimonials

Trusted by brandsacross every outlet

Point at a brand, or use the arrows, to read their story

Bikanervala
BikanervalaFrom the Bikanervala case studyReviewsRead the case study
1 / 15

Plans grow with your outlet count. Every plan starts with a 7-day free trial.

outlets

You'd be on Silver with 49 user seats: 1 central user plus 2 per outlet.

Each square is one outlet. Tap or drag across them.

Included in every plan.

Review monitoring

  • Google Maps & Facebook reviews
  • 20+ review sites
  • 20+ listings & complaint sites
  • Offline feedback collection
  • Review tagging & export

Reply management

  • Reply from the dashboard
  • 15 smart response templates
  • Intelligent auto-reply options

Review generation

  • Location-based email & WhatsApp templates
  • Campaign follow-ups
  • Configurable landing page
  • CRM, POS & loyalty integration

Reporting

  • Ratings, NPS, sentiment & tag reports
  • Daily to yearly email summaries
  • Custom reports
  • Onboarding sessions & training

Add-ons

Deep Insights

Custom categories and keywords, topic insights and location dashboards.

Competition Analysis

Pick competitors per brand or branch and compare ratings and sentiment.

Service Ticketing

Turn feedback into tickets, assign them and report by SLA.

Straight answers on trials, setup and each of the six products.

Didn't find yours?Email or call the Famepilot team.
Book a demo

Getting started4

Is there a free trial?

Yes. Every plan comes with a 7-day free trial. No credit card, no contract, no obligation.

What's in Famepilot?

Six products on one platform: Reviews for every review and piece of feedback, Social for every DM, comment and mention, Listing for every Google Business Profile, Local SEO for near-me visibility and a store locator for every outlet, LearnOS for staff training, and WhatsApp for customer chats and campaigns.

Can head office and store managers see different things?

Yes. The multi-level dashboard gives access at corporate, regional, district or store level, with permissions per location. A stores leaderboard ranks outlets and employees.

Do you work with agencies and resellers?

Yes. Agencies manage reputation for all their clients in one place, and the white-label option lets you offer the platform under your own brand.

Reviews and reputation4

Which review sites does Famepilot monitor?

40+ sources, public and private: Google, Zomato, Swiggy, Booking.com, TripAdvisor, delivery and travel apps, app stores, your POS and your own QR surveys. Offline feedback, such as paper forms, can be uploaded into the same inbox.

More on Reviews
Will AI reply to customers without us checking?

Only if you want it to. AI drafts replies you can edit before sending, and auto-reply rules handle the routine ones you choose. On social, public AI replies can wait for human approval, and negative mentions always need a person.

More on Reviews
How are review requests sent?

By email or WhatsApp, either automatically or by hand, with scheduled follow-ups. Contacts come from a file upload or straight from your POS or CRM.

More on Reviews
Does sentiment analysis understand regional languages?

Yes. Reviews works in English, Arabic, Indonesian, Kannada, Malayalam, Tamil and Telugu, and shows word clouds plus the top positive and negative themes for each outlet.

More on Reviews

The other products5

Which social networks does Social cover?

The Smart Inbox brings in Instagram, Facebook, X, TikTok and WhatsApp. Listening covers X, Threads, YouTube, Reddit, news, blogs and the web. Coverage differs by module, and some modules depend on your plan.

More on Social
Can you help us get found on Google?

Yes. Listing manages every Google Business Profile from one dashboard, fixes hundreds at once and shows where each store ranks with a Geo Grid scan of up to 9×9 points over a 2–24 km radius. Our Local SEO and Store Locator service helps you show up in “near me” searches.

More on Listing
How does LearnOS check what staff actually learned?

AI grades written, spoken and video answers from A to F and explains the grade. Managers review only the borderline scores, and staff who pass get a certificate with a QR code anyone can verify.

More on LearnOS
How do we connect WhatsApp?

Connect your WhatsApp Business number once, through Meta's Embedded Signup or through Karix. You can connect more than one number, and Meta's 24-hour reply window is handled for you with approved templates.

More on WhatsApp
Can WhatsApp ask for feedback after every visit?

Yes, for restaurant outlets on Posist. When the bill closes, the outlet sends a feedback link on WhatsApp after a countdown (an hour by default), with no staff effort, and the answers flow into Reviews.

More on WhatsApp

No credit card. No contract. No obligation. 7-day free trial.

Questions? info@famepilot.com

Contact us · the team is listening

Let'stalkaboutyourcustomers.

Questions about reviews, listings or pricing? Send us a note and the team will get back to you within one business day.

  1. 01We read every noteA real person on the team, not a bot.
  2. 02Reply in one business dayWith answers, not a sales script.
  3. 03A walkthrough on your dataIf it helps, we show it on your own locations.
What's on your mind?

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