We listen to what customers want
Reviews, social, Google listings, local SEO, staff training and WhatsApp in one platform, so every outlet hears its customers, answers them and gets better every week.
One platform, six products
The problem: Reviews pile up on Google, Zomato, Swiggy and 40+ other sites, and the angry ones sit unanswered.
- AI replies in your brand's voice
- Complaints become tickets with owners and SLAs
- FIA explains why a rating moved
Priya S.
Waited 40 minutes for a table even though we had booked.
Famepilot is reading…
- Review in
- Reply posted
- Action taken
The problem: Reviews pile up on Google, Zomato, Swiggy and 40+ other sites, and the angry ones sit unanswered.
- AI replies in your brand's voice
- Complaints become tickets with owners and SLAs
- FIA explains why a rating moved
Brands that listen with Famepilot
Google
Zomato
Swiggy
Tripadvisor
Booking.com
Facebook
MakeMyTrip
magicpin
Amazon
Agoda
EazyDinerGoogle Play
Yelp
Uber Eats
Expedia
Dineout
Flipkart
GoibiboDoorDash
Hotels.com
Deliveroo
talabat
App Store
foodpanda
Just Eat
GrabFood
Rista
- review sites monitored, alongside Google, Facebook and X
- +
- search, social and review sites where your listings stay accurate
- +
- lift in organic local ranking that businesses report
- %
- smart reply templates included in every plan
- dashboard levels, from head office down to each store
Famepilot grows with you, whether you run one café or a hundred outlets.
Customer story

One outstanding attribute of Famepilot that impresses us is its cost-effectiveness and proactive nature in introducing new tools to try on.
- outlets in one dashboard
- +
- offline-outlet alert interval
- min
- with Famepilot
- + yrs
- Reviews scattered across Google and Zomato for 80+ outlets
- No clear view of company-owned vs franchise outlet performance
- Manual review monitoring with delayed responses
- Hard to track customer complaints at a brand level
- No single dashboard for leadership or customer support
Trusted by brandsacross every outlet
Point at a brand, or use the arrows, to read their storyTap a brand or swipe the card to read their story

Plans grow with your outlet count. Every plan starts with a 7-day free trial.
You'd be on Silver with 49 user seats: 1 central user plus 2 per outlet.
Each square is one outlet. Tap or drag across them.
Included in every plan.
Review monitoring
- Google Maps & Facebook reviews
- 20+ review sites
- 20+ listings & complaint sites
- Offline feedback collection
- Review tagging & export
Reply management
- Reply from the dashboard
- 15 smart response templates
- Intelligent auto-reply options
Review generation
- Location-based email & WhatsApp templates
- Campaign follow-ups
- Configurable landing page
- CRM, POS & loyalty integration
Reporting
- Ratings, NPS, sentiment & tag reports
- Daily to yearly email summaries
- Custom reports
- Onboarding sessions & training
Add-ons
Deep Insights
Custom categories and keywords, topic insights and location dashboards.
Competition Analysis
Pick competitors per brand or branch and compare ratings and sentiment.
Service Ticketing
Turn feedback into tickets, assign them and report by SLA.
Straight answers on trials, setup and each of the six products.
Getting started4
Is there a free trial?
Yes. Every plan comes with a 7-day free trial. No credit card, no contract, no obligation.
What's in Famepilot?
Six products on one platform: Reviews for every review and piece of feedback, Social for every DM, comment and mention, Listing for every Google Business Profile, Local SEO for near-me visibility and a store locator for every outlet, LearnOS for staff training, and WhatsApp for customer chats and campaigns.
Can head office and store managers see different things?
Yes. The multi-level dashboard gives access at corporate, regional, district or store level, with permissions per location. A stores leaderboard ranks outlets and employees.
Do you work with agencies and resellers?
Yes. Agencies manage reputation for all their clients in one place, and the white-label option lets you offer the platform under your own brand.
Reviews and reputation4
Which review sites does Famepilot monitor?
40+ sources, public and private: Google, Zomato, Swiggy, Booking.com, TripAdvisor, delivery and travel apps, app stores, your POS and your own QR surveys. Offline feedback, such as paper forms, can be uploaded into the same inbox.
More on ReviewsWill AI reply to customers without us checking?
Only if you want it to. AI drafts replies you can edit before sending, and auto-reply rules handle the routine ones you choose. On social, public AI replies can wait for human approval, and negative mentions always need a person.
More on ReviewsHow are review requests sent?
By email or WhatsApp, either automatically or by hand, with scheduled follow-ups. Contacts come from a file upload or straight from your POS or CRM.
More on ReviewsDoes sentiment analysis understand regional languages?
Yes. Reviews works in English, Arabic, Indonesian, Kannada, Malayalam, Tamil and Telugu, and shows word clouds plus the top positive and negative themes for each outlet.
More on ReviewsThe other products5
Which social networks does Social cover?
The Smart Inbox brings in Instagram, Facebook, X, TikTok and WhatsApp. Listening covers X, Threads, YouTube, Reddit, news, blogs and the web. Coverage differs by module, and some modules depend on your plan.
More on SocialCan you help us get found on Google?
Yes. Listing manages every Google Business Profile from one dashboard, fixes hundreds at once and shows where each store ranks with a Geo Grid scan of up to 9×9 points over a 2–24 km radius. Our Local SEO and Store Locator service helps you show up in “near me” searches.
More on ListingHow does LearnOS check what staff actually learned?
AI grades written, spoken and video answers from A to F and explains the grade. Managers review only the borderline scores, and staff who pass get a certificate with a QR code anyone can verify.
More on LearnOSHow do we connect WhatsApp?
Connect your WhatsApp Business number once, through Meta's Embedded Signup or through Karix. You can connect more than one number, and Meta's 24-hour reply window is handled for you with approved templates.
More on WhatsAppCan WhatsApp ask for feedback after every visit?
Yes, for restaurant outlets on Posist. When the bill closes, the outlet sends a feedback link on WhatsApp after a countdown (an hour by default), with no staff effort, and the answers flow into Reviews.
More on WhatsAppLet'stalkaboutyourcustomers.
Questions about reviews, listings or pricing? Send us a note and the team will get back to you within one business day.
- 01We read every noteA real person on the team, not a bot.
- 02Reply in one business dayWith answers, not a sales script.
- 03A walkthrough on your dataIf it helps, we show it on your own locations.














