NewLearn OS: AI training and certification for frontline teams
Famepilot

Learn OS, AI training & certification for frontline teams

Train every barista, steward, chef and cashier like your best one

Learn OS turns your SOPs, recipes and service manuals into training journeys, uses AI to check what staff actually learned, certifies them, and shows you who's behind in every outlet.

Book a Learn OS demoSee how it works

Built for restaurant, café, hotel and retail chains with frontline teams across many outlets.

PDFFood Safety & Hygiene SOP

  1. 1Hand washingLesson from p. 2
  2. 2Chiller at 0–5°CLesson from p. 4
  3. 3Cut fruit: the 2-hour ruleLesson from p. 7
0/3Barista StarterIn progress

Retrain flag raisedHSR Layout, milk texturing

Stuck mid-shift? Ask the AI Trainer.

It answers only from your training material and shows the exact page it used. If the answer isn't there, it says so instead of guessing. Call it AI Trainer, AI Barista or AI Steward.

  • PDFBeverage Recipes Manual
  • PDFFood Safety & Hygiene SOP
  • PPTService Steps Handbook
  • DOCXOpening & Closing Checklist
  • MP4Latte Art Basics
  • PDFComplaint Handling Guide
  • XLSXAllergen Matrix
  • MP3Brand Welcome Talk

AI Barista

Answers only from your training material

Ask about a recipe, a service step or a store procedure.

1The problem

Your customer experience is only as good as your least-trained employee in your weakest outlet.

Most brands can't see, measure or prove how well their frontline staff are trained. Drag the handle to see what changes.

Without Learn OS

12 outlets, training status

  • ?Koramangala
  • ?Bandra West
  • ?Cyber Hub
  • ?HSR Layout
  • ?Powai
  • ?Salt Lake
  • ?Indiranagar
  • ?Jubilee Hills
  • ?Sector 29
  • ?Anna Nagar
  • ?Viman Nagar
  • ?Baga, Goa
Unknown. You'll find out which outlets are behind from the next round of complaints.
  • Inconsistent training across outletsTraining depends on whichever manager is on shift, so every store teaches the standard a little differently.
  • Constant onboardingNew joiners arrive every week and managers repeat the same training by hand.
  • Scattered knowledgeSOPs sit in PDFs, decks, forwards and people's heads. Staff guess or interrupt a manager.
  • No proof of competence“Training done” means someone attended a session or watched a video.
  • Assessment doesn't scaleRole-plays and recorded demos need a manager to review them one by one.
  • No visibility for leadershipHQ finds out which outlets are behind when the reviews and complaints arrive.
  • Compliance tracked by handCertifications expire unnoticed, with no audit trail and no proof for auditors.
  • Slow content creationTurning a 60-page SOP into a good quiz takes days, so content goes stale.
With Learn OS

12 outlets, training status

  • AKoramangala
  • BBandra West
  • ACyber Hub
  • DHSR Layout
  • CPowai
  • ASalt Lake
  • BIndiranagar
  • BJubilee Hills
  • CSector 29
  • AAnna Nagar
  • BViman Nagar
  • ABaga, Goa
2 outlets need retraining: HSR Layout and Sector 29. Step in before customers notice.
  • The same brand standard in every storeOne content library and standard journeys, assigned by role.
  • New hires trained automaticallyAuto-assignment by department or designation, and paths that unlock by days since joining.
  • Right answers mid-shift, without interrupting anyoneA collaterals library and an AI Trainer that cites the exact page.
  • Training measures ability, not attendanceAI assessment of written, audio and video answers, with grades and feedback.
  • Hundreds of staff assessed with little manager effortAI grades everything. Managers review only the borderline cases.
  • Struggling people and outlets found before customers noticeDashboards by journey, person, location and path, with weak areas and retrain flags.
  • Audit-ready proof of certificationCertificates with expiry, renewal reminders, QR verification and an audit log.
  • Fresh content in minutes, in sync with your SOPsAI drafts questions from your SOPs and tells you when a source document changes.
Drag me

2Watch

The whole process, in one walkthrough.

Follow one SOP from upload to a certified team. Then try each step yourself further down the page.

Learn OS, start to finish

8 chapters

3How it works

From SOP to certified.

Seven steps take a document your team already has and turn it into trained, assessed and certified staff. Every screen below works.

  1. 1

    Step 1 of 7

    Collaterals. One library for every SOP.

    Upload your recipes, SOPs, service manuals and compliance documents, and tag them so content stays organised and answers stay role-specific.

    • Category, audience role, difficulty, language, tags and visibility
    • Version, review date, source and regulatory reference (FSSAI, ISO, local law)
    • Shared master data across collaterals, journeys and quizzes
    CollateralsLive

    Metadata

    Category
    Food safety
    Audience role
    All roles
    Difficulty
    Beginner
    Language
    English
    Version
    v3
    Regulatory ref.
    FSSAI
    Review date
    Mar 2027
    Visibility
    All locations

    Tags keep the library tidy and make the AI Trainer's answers more accurate for each role.

  2. 2

    Step 2 of 7

    AI questions. A day of quiz-writing, in minutes.

    Pick collaterals or upload files and the AI drafts 1 to 30 MCQ, True/False or written scenario questions, each with its source, points and an AI note.

    • Edit, regenerate, accept or delete every draft
    • Flagged drafts are highlighted for review
    • An alert when a source document changes after questions were drafted
  3. 3

    Step 3 of 7

    Journeys. Step-by-step training that unlocks in order.

    Mix videos, audio, documents and decks with questionnaires, checklists and polls. Learners finish each step before the next one opens.

    • Written answers, or record video, audio or a photo in the browser
    • Time limit, pass mark, allowed attempts and a completion deadline
    • Learners can save drafts and retake journeys
  4. 4

    Step 4 of 7

    Assign. Onboarding that doesn't rely on memory.

    Assign journeys by department, designation or individual. Turn on auto-assignment and every future joiner gets the right training.

    • Assign by department, designation or person
    • Auto-assignment for staff who join later
    • Learning paths enrol the right role the moment they're published
  5. 5

    Step 5 of 7

    AI assessment. Grade what staff can do, not what they tick.

    AI grades written, spoken and video answers against the expected answer, the scenario and the key points, then explains the grade.

    • Score, percentage and a grade from A (Excellent) to F (Needs Improvement)
    • What was correct, missed points and how to improve
    • Transcripts for audio and video, and frame-by-frame video analysis
  6. 6

    Step 6 of 7

    Approvals. AI does the heavy lifting. Managers make the call.

    A GM inbox for the decisions that matter. Every score change needs a reason, and it's saved to the audit log.

    • Borderline scores: approve, reject, extra attempt or change score
    • Certificate approvals and stage sign-offs
    • Blocked learners: grant one more attempt or keep them blocked
  7. 7

    Step 7 of 7

    Certify. Proof an auditor can scan.

    Branded certificates with your logo and signatory, a unique ID and a QR code that links to a public verification page.

    • No expiry, or valid for 6, 12 or 24 months
    • Optional GM approval before a certificate is issued
    • Active, expiring and revoked views, with renewal reminders and CSV export

4Learning paths

Onboarding that runs itself.

Group journeys into stages that unlock in order, for one role across all your locations or the ones you pick. Learners are enrolled the moment a path is published.

Stage unlock rulesN days after joiningPrevious stage clearedAll journeys passedGM sign-off
AAarav · Barista StarterBarista · Powai · enrolled automatically
  1. Stage 1

    Brand basics & hygiene

    • Our brand story
    • Hygiene basics

    Unlock rule · Day 0

  2. Stage 2

    Beverage recipes

    • Espresso & milk
    • Video answer: make a flat white

    Unlock rule · Day 7 + Stage 1 cleared

    Clear Stage 1 first
  3. Stage 3

    Floor ready

    • Service steps
    • Complaint handling

    Unlock rule · GM sign-off

    Clear Stage 2 first
  4. Path complete

    Certificate

    Issued automatically when the path is complete. You can also issue one per stage.

5Supervisor analytics

See who's behind before your customers do.

Live views from HQ to outlet, by journey, person, location and path. Filter by city, department, designation, grade and more, and open any learner's answers and AI summary.

Access, per team member

Pick someone, change their access and watch the preview follow.

  • Enable Learn OS
  • Enable Supervisor View
  • Only Learn OS
  • Reviews
  • Complaints
  • Learn OS
City
OutletGradeDoneFlags
  • HSR Layout62D71% 4
  • Sector 2970C80% 3
  • Powai76C85% 2
  • Bandra West84B93% 1
  • Koramangala88A96% 0
  • Cyber Hub90A98% 0

6In practice

What it looks like on the floor.

Café chain

Onboarding baristas on autopilot

  1. 1A “Barista Starter” path. Stage 1 opens on day 0: brand basics and hygiene.
  2. 2Stage 2 opens on day 7: beverage recipes. The barista records a video making a drink and the AI grades it.
  3. 3Stage 3 needs GM sign-off, and a certificate is issued at the end.
  4. 4Mid-shift, they ask the AI Barista for a milk ratio and get the recipe page as the source.
Hotel group

One service standard, 20 properties

  1. 1Stewards across 20 properties take a “Customer Experience Basics” journey.
  2. 2An area manager sees one property with a store grade of D and several retrain flags.
  3. 3They step in at that property before guests feel it.
Food safety

Compliance an auditor can check

  1. 1FSSAI-tagged hygiene training with a 12-month certificate.
  2. 2HQ sees which certificates expire in the next 30 days, with renewal reminders.
  3. 3Auditors scan the QR code to verify any certificate.

Reviews tell you what went wrong. Learn OS fixes why.

Famepilot already shows you what customers are saying in reviews, complaints and social channels. Many of those complaints come from staff who weren't trained, weren't assessed or couldn't find the right answer. Learn OS fixes that, so service is more consistent in every location.

  • “Asked if the dish had nuts. The server had no idea.”Allergen handling Trained, assessed, certified
  • “My latte was basically a glass of milk.”Beverage recipes Trained, assessed, certified
  • “Nobody knew what to do when I complained.”Complaint handling Trained, assessed, certified

Learn OS certificate of training

Give every outlet your best trainer.

See how Learn OS would train, assess and certify your frontline teams, across every location.

Book a demoTalk to sales

Awarded toYour frontline team

Verified by Learn OS

Read: What is SOP Training Software and Why Businesses Need It
Certified
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Questions about reviews, listings or pricing? Send us a note and the team will get back to you within one business day.

  1. 01We read every noteA real person on the team, not a bot.
  2. 02Reply in one business dayWith answers, not a sales script.
  3. 03A walkthrough on your dataIf it helps, we show it on your own locations.
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